Privacy Policy

Welcome to Kobbo, a brand owned and operated by Ruchi Ashok Shah, trading as Unisphere ("Kobbo", "we", "our" or "us"). Your privacy matters to us. This Privacy Policy explains how we collect, use, store, process, share and protect your personal information when you visit www.kobbo.in, place an order, communicate with us or otherwise interact with our Website. By accessing or using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue the use of our Website.

At Kobbo, we believe trust extends beyond our products. We are committed to handling your personal information responsibly, transparently and in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

Depending on how you interact with us, we may collect:

Personal Information

• Full Name
• Email Address
• Shipping Address
• Billing Address
• Mobile Number (if provided)
• Order History

Payment Information

Payments are processed through secure third-party payment providers. Kobbo does not store your:

• Credit Card Number
• Debit Card Number
• CVV
• UPI PIN
• Banking Passwords

Payment providers may securely process payment information according to their own privacy policies.

Technical Information

When you browse our Website, we may automatically collect:

• IP Address
• Browser Type
• Device Type
• Operating System
• Website Usage Information
• Pages Visited
• Referral Sources
• Time Spent on Pages

Cookies & Tracking Technologies

We may use:

• Cookies
• Pixels
• Analytics Tools
• Session Storage
• Browser Storage Technologies

to improve Website functionality and customer experience.

We collect information to:

• Process orders
• Deliver products
• Provide customer support
• Improve Website performance
• Detect fraud
• Prevent unauthorised activity
• Process refunds
• Manage returns
• Respond to enquiries
• Send order updates
• Improve customer experience
• Analyse shopping behaviour
• Comply with legal obligations

If you choose to subscribe, we may send:

• Product launches
• Promotional offers
• Newsletters
• Festival offers
• Brand updates

You may unsubscribe at any time using the unsubscribe link or by contacting us. We do not send unsolicited marketing after you opt out.

Cookies help us:

• Remember your preferences
• Maintain your shopping cart
• Improve Website speed
• Understand customer behaviour
• Measure Website traffic

You may disable cookies through your browser settings. Please note that disabling cookies may affect certain Website features.

Our Website is powered by Shopify. Shopify collects and processes certain information necessary for operating the online store. Your information may therefore also be processed according to Shopify's Privacy Policy.

Payments may be processed through authorised payment partners. These providers independently process payment information in accordance with their own privacy policies. Kobbo does not control their internal data handling practices.

To deliver your order, we may share limited information including:

• Name
• Delivery Address
• Contact Number (where provided)
• Order Information

with logistics partners solely for the purpose of completing delivery.

We may use analytics services to better understand how customers interact with our Website. These tools may collect information regarding:

• pages visited
• clicks
• browsing behaviour
• session duration
• device information

The data collected is used to improve our Website and customer experience.

We may use Meta Pixel and similar advertising technologies to:

• measure advertising performance
• understand customer interests
• improve marketing campaigns
• display relevant advertisements

These technologies may collect certain browser and interaction data. You may manage advertising preferences through your respective platform settings.

We retain personal information only for as long as reasonably necessary to:

• fulfil orders
• comply with tax laws
• maintain accounting records
• resolve disputes
• prevent fraud
• comply with legal obligations

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

We implement reasonable administrative, technical and organisational safeguards to protect your information. These include measures intended to prevent:

• unauthorised access
• accidental disclosure
• misuse
• alteration
• destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Kobbo creates products intended for children. However, purchases must always be made by adults. We do not knowingly collect personal information directly from children. If we become aware that personal information has been collected directly from a child without appropriate consent where required, we will take reasonable steps to delete such information.

Our Website may contain links to third-party websites. We are not responsible for:

• their privacy practices
• security
• policies
• content

Customers are encouraged to review the privacy policies of third-party websites before sharing personal information.

Subject to applicable law, you may request:

• access to your personal information;
• correction of inaccurate information;
• deletion of information where appropriate;
• withdrawal of consent where processing is based on consent.

To make such a request, please contact us using the details provided below. We may ask you to verify your identity before processing certain requests.

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or services. The updated version will be posted on this page with the revised "Last Updated" date. Your continued use of the Website after such changes constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your information, please contact: Kobbo — a brand owned by Ruchi Ashok Shah, trading as Unisphere. Trade name: Unisphere. Legal name: Ruchi Ashok Shah. Website: www.kobbo.in Email: support@kobbo.in