Terms & Conditions

Welcome to Kobbo ("Kobbo", "Company", "we", "our", or "us"), a brand owned and operated by Ruchi Ashok Shah, trading as Unisphere. These Terms & Conditions ("Terms") govern your access to and use of www.kobbo.in ("Website"), including all purchases, services, features and content made available through the Website. By accessing, browsing or purchasing from our Website, you acknowledge that you have read, understood and agree to be legally bound by these Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds policy and all other policies published on our Website. If you do not agree with these Terms, please discontinue the use of this Website immediately.

By using this Website, you confirm that:

• You are at least 18 years of age, or
• You are accessing the Website under the supervision of a parent or legal guardian.
• You are legally capable of entering into a binding contract under the applicable laws of India.

Purchases intended for children must always be made by an adult.

Kobbo is a children's toy brand operated by Ruchi Ashok Shah, trading as Unisphere, committed to designing and curating safe, engaging and thoughtfully crafted toys that inspire curiosity, creativity and joyful learning. While we strive to provide accurate product descriptions, all purchases remain subject to these Terms.

Placing an order on our Website constitutes an offer to purchase. Acceptance of your order occurs only after:

• successful payment verification,
• inventory confirmation,
• fraud screening,
• and shipment confirmation.

Kobbo reserves the absolute right to refuse, cancel or limit any order without assigning any reason. Examples include:

• product unavailable
• pricing errors
• suspected fraudulent transactions
• duplicate orders
• repeated abuse of return policies
• payment verification failure
• suspicious purchasing behaviour

Where payment has already been received, the amount shall be refunded to the original payment method.

We make every reasonable effort to ensure product descriptions, specifications, dimensions, photographs and pricing are accurate. However, slight differences may exist. Products may vary due to:

• lighting
• photography
• monitor settings
• mobile screen calibration
• natural materials
• manufacturing batches

Such variations shall not be treated as manufacturing defects.

Certain Kobbo products may include natural materials such as wood. Accordingly, minor variations in:

• grain
• texture
• finish
• colour
• knots
• patterns

are natural characteristics and enhance the uniqueness of each product. These shall not constitute defects and shall not be grounds for return or replacement.

Product dimensions provided on the Website are approximate. Minor variations resulting from manufacturing processes are normal and shall not be considered defects.

Product photographs are for illustrative purposes. Accessories, props, furniture, decorative items or background elements shown in photographs are not included unless specifically stated.

Age recommendations displayed on the Website are provided for guidance only. Parents and guardians should independently assess whether a product is suitable for their child considering:

• developmental stage
• maturity
• supervision requirements
• individual abilities

Kobbo shall not be responsible for misuse contrary to the recommended usage.

Some toys may contain:

• small parts
• detachable accessories
• moving components

Adult supervision is recommended wherever appropriate. Customers are responsible for ensuring that products are used safely and in accordance with the provided instructions.

Customers are responsible for:

• proper storage
• safe usage
• regular inspection
• cleaning according to provided instructions

Damage resulting from:

• misuse
• negligence
• improper storage
• accidental impact
• water exposure
• exposure to extreme temperatures

shall not qualify for refunds or replacements.

All prices displayed on the Website are quoted in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated at checkout. Kobbo reserves the right to:

• change prices without notice
• discontinue products
• introduce promotional pricing
• modify offers

Pricing changes shall not affect orders already confirmed.

Despite our best efforts, pricing errors may occasionally occur. If a product is mistakenly listed at an incorrect price due to:

• technical issues
• software errors
• typographical mistakes

Kobbo reserves the right to cancel the affected order even after payment has been received. In such cases, customers shall receive a full refund.

Payments may be processed through authorised third-party payment gateways. Kobbo does not store customers' complete debit card, credit card or banking credentials. Customers agree that payment information provided is accurate and authorised.

Where Cash on Delivery (COD) is available, Kobbo reserves the right to restrict or withdraw COD facilities for customers with repeated order refusals, unsuccessful delivery attempts or suspected misuse.

Discounts, promotional offers and coupon codes:

• cannot be exchanged for cash,
• may not be combined unless expressly stated,
• may be withdrawn without prior notice,
• remain subject to individual promotional terms.

Kobbo reserves the final decision regarding promotional eligibility.

Shipping timelines displayed on the Website are estimates only. While Kobbo makes every reasonable effort to dispatch and deliver orders promptly, delivery dates are not guaranteed. Delays may occur due to:

• courier delays
• adverse weather
• natural disasters
• strikes
• public holidays
• governmental restrictions
• force majeure events
• incorrect delivery information provided by the customer

Kobbo shall not be liable for any direct or indirect loss arising from delivery delays beyond its reasonable control. Risk in the products passes to the customer upon successful delivery.

Customers are solely responsible for ensuring that the shipping address, contact number and recipient details provided during checkout are accurate. Kobbo shall not be responsible for:

• incorrect addresses
• incomplete addresses
• failed delivery attempts due to customer unavailability
• orders delivered to the address provided by the customer

Any additional shipping charges arising from re-dispatch shall be borne by the customer.

Returns, refunds, replacements and cancellations shall be governed by the Kobbo Returns & Refunds policy available on the Website. Customers agree that acceptance of a return request shall be subject to compliance with the conditions specified therein. Submission of a return request does not automatically guarantee approval.

Customers are requested to inspect products immediately upon delivery. Any claim relating to:

• damaged products
• incorrect products
• missing items

must be reported within 48 hours of delivery. Delayed claims may not be accepted.

For faster resolution of delivery-related issues, customers are strongly encouraged to record a continuous, uninterrupted video while opening the package. Such video may be requested while processing claims involving:

• transit damage
• incorrect products
• missing components
• manufacturing defects

Failure to provide supporting evidence may affect our ability to process certain claims.

If customers create an account on the Website, they agree to:

• maintain accurate information
• safeguard login credentials
• prevent unauthorised access
• notify Kobbo immediately in case of suspected misuse

Customers remain responsible for all activities carried out using their accounts.

Customers may voluntarily submit reviews, photographs or testimonials. By submitting such content, customers grant Kobbo a perpetual, worldwide, royalty-free, non-exclusive licence to:

• publish
• reproduce
• edit
• display
• distribute

such content for marketing, promotional and business purposes. Kobbo reserves the right to moderate, edit or remove content that is unlawful, misleading, offensive or irrelevant.

Any suggestions, feedback, ideas or recommendations voluntarily shared with Kobbo may be used without obligation to compensate the contributor.

Unless otherwise stated, all intellectual property rights relating to the Website remain the exclusive property of Ruchi Ashok Shah, trading as Unisphere. This includes:

• Kobbo name
• logo
• product designs
• product descriptions
• graphics
• illustrations
• icons
• videos
• photographs
• website layout
• written content
• software
• branding elements

No part of the Website may be copied, reproduced, modified, republished, uploaded, transmitted, distributed or commercially exploited without prior written permission.

"Kobbo", associated logos, brand names, slogans and visual identity elements are proprietary trademarks belonging to Ruchi Ashok Shah, trading as Unisphere. Unauthorised use is strictly prohibited.

Information published on the Website is provided for general informational purposes. Although Kobbo strives for accuracy, we do not warrant that all information is complete, current or error-free. Customers should independently evaluate product suitability before making a purchase.

The Website may contain links to third-party websites or services. Kobbo neither controls nor endorses such third-party websites. We shall not be responsible for:

• their content
• availability
• privacy practices
• products
• services

Accessing third-party websites is entirely at the customer's own risk.

Customers agree not to:

• use the Website for unlawful purposes
• interfere with Website security
• attempt unauthorised access
• introduce malware or viruses
• scrape, copy or harvest Website content
• impersonate another person
• submit false information
• disrupt Website functionality
• misuse discount codes
• engage in fraudulent transactions

Violation of these Terms may result in suspension or permanent restriction of Website access.

To protect customers and the integrity of our business, Kobbo reserves the right to:

• verify customer identity
• request additional information
• cancel suspicious orders
• refuse future orders
• report fraudulent activities to relevant authorities

Any attempt to misuse promotional offers, payment systems or return policies may result in permanent account restrictions.

While Kobbo aims to ensure uninterrupted access to the Website, we do not guarantee continuous availability. Temporary interruptions may occur due to:

• maintenance
• upgrades
• technical issues
• internet failures
• cyber incidents
• third-party service outages

Kobbo shall not be liable for losses arising from such interruptions.

To the fullest extent permitted by applicable law, the Website, its content, services and products are provided on an "as is" and "as available" basis. Except as expressly stated on the Website or required under applicable law, Kobbo makes no representation or warranty, express or implied, regarding:

• uninterrupted availability of the Website,
• error-free operation,
• accuracy or completeness of information,
• suitability of products for every individual child,
• compatibility with every expectation or purpose,
• uninterrupted delivery services.

Nothing in these Terms excludes any statutory rights available to consumers under applicable Indian law.

Kobbo designs and curates toys intended to encourage learning, creativity and play. However:

• every child develops differently;
• educational outcomes may vary;
• product performance depends upon proper use, supervision and age appropriateness.

Kobbo does not guarantee any specific educational, developmental or behavioural outcome arising from the use of its products.

To the maximum extent permitted by law, Kobbo, Unisphere (Ruchi Ashok Shah), its directors, partners, employees, consultants, suppliers, service providers and affiliates shall not be liable for:

• indirect losses,
• incidental damages,
• consequential damages,
• punitive damages,
• emotional distress,
• loss of profits,
• loss of revenue,
• business interruption,
• loss of opportunity,
• loss of goodwill,
• loss of data.

In any event, Kobbo's aggregate liability arising out of or relating to any order shall not exceed the amount actually paid by the customer for the product giving rise to the claim. Nothing in these Terms limits liability where such limitation is prohibited under applicable law.

Customers acknowledge that they are responsible for:

• selecting products appropriate for the intended child,
• reading all product descriptions,
• following safety instructions,
• ensuring appropriate adult supervision where necessary,
• using products only for their intended purpose.

Improper use of products shall be the sole responsibility of the customer.

Kobbo shall not be responsible for injuries, damage or loss resulting from:

• misuse,
• negligent handling,
• modification,
• improper assembly,
• use contrary to instructions,
• use beyond the recommended age,
• commercial or institutional use where not intended.

Kobbo shall not be liable for any failure or delay in performing its obligations where such failure or delay arises due to circumstances beyond its reasonable control, including but not limited to:

• natural disasters,
• floods,
• earthquakes,
• pandemics,
• epidemics,
• war,
• terrorism,
• labour strikes,
• government actions,
• internet failures,
• cyber-attacks,
• power outages,
• courier disruptions,
• transportation failures.

Performance shall resume as soon as reasonably practicable after the event ceases.

You agree to indemnify, defend and hold harmless Ruchi Ashok Shah (trading as Unisphere), Kobbo, its directors, employees, affiliates, service providers and representatives against any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising from:

• your breach of these Terms;
• your misuse of the Website;
• your violation of any applicable law;
• infringement of third-party rights;
• fraudulent or unlawful activity committed through your account.

By using the Website or communicating with Kobbo electronically, you consent to receive communications from us through:

• email,
• SMS,
• WhatsApp (where applicable),
• notifications on the Website.

Electronic communications shall satisfy any legal requirement that such communications be in writing.

Kobbo reserves the right to suspend, restrict or terminate access to the Website, with or without prior notice, if we reasonably believe that a customer has:

• violated these Terms,
• engaged in fraudulent activity,
• misused promotional offers,
• abused return policies,
• interfered with Website security,
• attempted unauthorised access,
• engaged in unlawful conduct.

Termination shall not affect any accrued rights or obligations of either party.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, such provision shall be deemed severed only to the extent necessary. The remaining provisions shall continue in full force and effect.

Failure by Kobbo to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver shall be effective only if made expressly in writing.

These Terms, together with the Privacy Policy, Shipping Policy, Returns & Refunds policy and any other policies published on the Website, constitute the entire agreement between you and Kobbo regarding the use of the Website and supersede all prior communications or understandings relating to the subject matter herein.

Kobbo reserves the right to modify or update these Terms at any time. Any changes shall become effective immediately upon publication on the Website unless otherwise stated. Customers are encouraged to review these Terms periodically. Continued use of the Website after such changes constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the Website or any transaction with Kobbo shall be subject to the exclusive jurisdiction of the competent courts at the place where the registered office of Ruchi Ashok Shah, trading as Unisphere, is situated, unless otherwise required by applicable consumer protection laws.

If you have any questions, complaints or grievances regarding our Website, products or these Terms, please contact us at: Email: support@kobbo.in We will endeavour to acknowledge and address genuine grievances within a reasonable timeframe in accordance with applicable law.

Brand: Kobbo

Trade Name: Unisphere

Legal Name: Ruchi Ashok Shah

Website: www.kobbo.in

Customer Support: support@kobbo.in