Returns & Refunds

Eligible products may be returned within 7 calendar days from the date of delivery. To qualify for a return, the product must:

• Be unused and unplayed with.
• Be in its original condition.
• Be returned with its original packaging.
• Include all accessories, manuals and tags.
• Be accompanied by proof of purchase.
• Be in a condition suitable for resale.

Kobbo reserves the right to inspect returned products before approving a refund.

We will gladly replace a product if:

• The wrong product was delivered.
• The product arrived damaged during transit.
• There is a verified manufacturing defect.
• Essential components or accessories are missing.

Customers must notify us within 48 hours of delivery.

Electronic toys are not eligible for return or refund once delivered. However, if an electronic toy:

• arrives damaged,
• has a verified manufacturing defect, or
• is not functioning as intended upon first use,

Kobbo will provide a free replacement, subject to verification. Customers must report such issues within 48 hours of delivery along with photographs or videos, and may be requested to provide an uninterrupted unboxing video.

To help us resolve issues fairly and efficiently, customers are strongly encouraged to record a continuous, uninterrupted video while opening their package. This may be required for claims involving:

• Damaged products
• Incorrect products
• Missing components
• Electronic products not functioning upon delivery

Failure to provide an unboxing video may affect our ability to process certain claims.

Returns will not be accepted if:

• The product has been used or played with.
• The product has been intentionally damaged.
• The product has been altered or repaired.
• The original packaging is missing or significantly damaged.
• Accessories, manuals or tags are missing.
• The product has been damaged due to misuse, negligence or improper handling.
• The product shows excessive wear.
• The product has been personalised or customised.
• The return request is made after the applicable return period.
• The item is an electronic toy (except for eligible replacement cases described above).

Products made from natural materials may exhibit slight variations in:

• Wood grain
• Colour
• Texture
• Finish

These are natural characteristics and shall not be treated as manufacturing defects.

Actual product colours may vary slightly due to:

• Studio lighting
• Product photography
• Device or monitor settings
• Mobile screen display

Minor colour variations do not qualify as defects.

Once the returned product has been received and successfully inspected:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method used at checkout.

The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

For approved returns due to:

• Manufacturing defects
• Transit damage
• Incorrect product delivered

Kobbo will bear the return shipping cost. For approved returns due to change of mind (where eligible), customers may be required to bear the return shipping charges or arrange the return shipment, unless otherwise agreed by Kobbo.

Kobbo reserves the right to decline any return or replacement request if:

• The return conditions are not met.
• The product is found to be used, damaged or not in resalable condition.
• Required accessories or packaging are missing.
• The claim is found to be fraudulent or abusive.
• The product fails inspection upon receipt.

Before Dispatch

Orders may be cancelled free of charge any time before they have been dispatched from our warehouse.

After Dispatch

Once an order has been dispatched, it cannot be cancelled. If eligible, customers may request a return or replacement in accordance with this policy after the order has been delivered.

Cancellation by Kobbo

Kobbo reserves the right to cancel any order under circumstances including, but not limited to:

• Product unavailability
• Incorrect pricing due to technical or human error
• Payment verification failure
• Suspected fraudulent activity
• Duplicate or suspicious orders
• Force majeure events or circumstances beyond our reasonable control

In such cases, any amount paid by the customer will be refunded in full to the original payment method.

Cash on Delivery (COD)

Kobbo reserves the right to refuse or restrict Cash on Delivery (COD) services for customers who repeatedly refuse deliveries, fail to accept orders, or misuse the COD facility.